Frequently Asked Questions
Everything you need to know about your Retrospec gear and orders.
How do I determine the right bike or board size for me?
We provide detailed size guides on every product page. Generally, bike sizing is based on your height and inseam, while paddleboard capacity is based on rider weight and skill level.
What is your return policy for outdoor gear?
We offer a 50-day return policy for most items in new, unused condition with original packaging. Please note that some oversized items may be subject to a restocking fee.
Do Retrospec bicycles come fully assembled?
To ensure safe shipping, our bikes arrive 85-95% assembled. You will typically need to install the handlebars, front wheel, pedals, and saddle. We provide all necessary tools and step-by-step video guides.
How long does shipping take for large equipment?
Standard shipping usually takes 3-7 business days. For oversized items like electric bikes or hard-shell kayaks, we use specialized freight carriers which may take 7-14 business days depending on your location.
Do you offer warranties on your products?
Yes, we stand by our quality. Most frames and components are covered by a limited lifetime warranty against manufacturing defects, while inflatable products typically carry a 2-year warranty.
Can I track my order once it has shipped?
Absolutely. Once your gear leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.